Shipping Policy

Thank you for choosing Relax Nest Chairs. We understand the importance of timely and safe delivery of our products, especially when they’re as valuable as our massage chairs. Below, you will find details on our shipping procedures, timelines, and practices.

General Shipping Information

  1. Processing Time: Orders are typically processed within 1-2 business days after payment has been confirmed. This time is separate from the shipping time.

  2. Shipping Time: Our average shipping time for massage chairs is 7-10 business days. However, in rare circumstances, such as peak periods or inclement weather, there may be slight delays.

  3. Shipping Confirmation: Once your order is dispatched, you will receive a shipping confirmation email, which will include your tracking number and the courier’s details.

  4. Shipping Areas: Currently, we ship to addresses within the United States Of America. If you’re outside of our shipping zone and are interested in purchasing, please contact our Customer Support.

Shipping Fees

  1. Standard Shipping: The cost of standard shipping will be displayed at checkout and is based on the destination and weight of the product.

  2. Expedited or Special Shipping: If you require expedited or special shipping, please contact our Customer Support before placing your order to discuss available options and associated costs.

Delivery Details

  1. Delivery Address: Please ensure that your shipping address is accurate and complete. Relax Nest Chairs is not responsible for undelivered packages due to errors in the provided address.

  2. Signature Requirement: For the safety of your purchase, our shipments may require a signature upon delivery. If you are unavailable at the time of delivery, the courier will leave a note with instructions for rescheduling.

  3. Failed Delivery Attempts: After multiple unsuccessful delivery attempts, your package may be returned to our warehouse. In such cases, you will be responsible for any additional shipping fees to re-send the package.

Damages and Issues

  1. Inspect Package: Upon receiving your massage chair, please inspect the packaging and the product. If you notice any damage or suspect any tampering, report it immediately to the delivery personnel and note it on the delivery receipt.

  2. Report Damages: If your product is damaged or if you receive the wrong product, please contact our Customer Support within 48 hours with photos of the damage or issue.

Questions or Concerns?

For any inquiries related to shipping or any other aspect of your purchase, please get in touch with our Customer Support team.

Please be aware: Relax Nest Chairs reserves the right to modify this Shipping Policy at any given time without prior notice. We encourage customers to review the policy from time to time for updates or changes.

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