FAQS
- We offer a variety of massage chairs ranging from basic models to high-end chairs with advanced features such as zero gravity, heated massage, and full-body air compression.
- The average shipping time for our massage chairs is 7-10 business days. However, delivery times may vary based on location and product availability.
- Shipping costs vary based on the destination and the weight of the product. Exact charges will be displayed at checkout once you provide your shipping address.
- Customers can return their chairs within 3 days of delivery if they are not satisfied. Please refer to our Return and Refunds Policy for complete details.
- After we’ve received and inspected the returned product, refunds typically take up to 14 business days to process.
- Currently, we ship within the USA. For international inquiries, please contact our Customer Support.
- Most of our chairs come partially assembled. An instruction manual is included in the package.
- Yes, all our massage chairs come with a standard 1year warranty covering manufacturing defects. Extended warranties are available for purchase.
- If you experience any issues, please contact our Customer Support with your order details and a description of the problem. We’ll guide you through the warranty claim process.
- Yes, we offer various financing options for qualified buyers. Please contact our sales team.
- While our chairs are designed for daily use, it’s essential to listen to your body. We recommend starting with shorter sessions and gradually increasing the duration.
- We currently operate as an online retailer. However, we occasionally participate in trade shows and events where you can experience our chairs firsthand.
- Regularly wipe down the chair with a soft cloth to remove dust. Avoid placing the chair in direct sunlight to prevent wear on the upholstery. Check the manual for more specific maintenance tips.
- Orders can be changed or canceled if they have not been dispatched. Please contact our Customer Support immediately if you need to make adjustments.
Please reach out to our Customer Support email: info@relaxnestchairs.com. We’re here to assist with any inquiries or concerns.